In early 2021, Finalcad One delivered a major innovation: Groups. I would like to explain why and how we implemented them.
Talking with you is the best way to know your needs. We talked with dozens of users who told us about their practices, their experiences in the day-to-day management of their projects and how practices have changed in recent years.
In these discussions with many of you, we were careful to be representative. We balanced current or potential users, the various construction and maintenance trades, different stakeholders and missions. Thanks to them we were able to include Groups in Finalcad One and for that we are very grateful.
When working together, exchanges of emails and the different project management software are not enough: we basically need to talk to make adjustments when working together.
In everyday life, we all prefer to talk "live", face to face. In these Covid times - but not only - it is not always possible. In this case, we try to stay as close to these exchanges as possible, starting with the phone then emails and even SMS.
"Communication is the mainstay of teamwork and productivity. With the right tools, we can facilitate exchanges and limit meetings”.
Unfortunately, everyone is very busy, and it’s not always possible to talk when we want. That's where written communication comes into play. Until recently, email was the main tool for this. Let’s face it, email remains a preferred means of communication. But we are aware of its drawbacks: too many people copied, difficulty in joining an ongoing conversation, and how do you track emails when you receive 200 a day?
With the arrival of Microsoft Teams or Slack, we observe the emergence of new practices that distinguish two different uses for this type of platform:
The practice of this messaging must also be widespread, which is not the case for everyone.
Another type of writing is practised by everyone and that is SMS messages. These can be WhatsApp, Signal or Apple or Android messages: these services bring together more than 2 billion users alone.
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WhatsApp is the leading messaging service in the world ● 2 billion monthly active users ● 180 countries ● Number 1 platform in the world |
When we cannot communicate in person, and need a simple, brief and fast exchange, we all do it: we send a message. Whether on Teams, Slack or WhatsApp, the mechanics are the same.
And we do it for the right reasons:
"Messages remain the most popular means of communication, after speech”.
However the limits of these messages are rapidly reached.
To meet this collaboration requirement via messaging, software publishers have tried to integrate messaging into their offers. If this idea might seem an obvious solution - ideal even - it has instead proven to be a failure.
There are several reasons that we can rapidly sketch out:
Comparing a conventional process between professional construction project management software, the number of implementation stages is doubled:
Professional construction management software:
Messaging:
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Why have publishers got it wrong? Why is it not working? Because messaging is a "primary” need and it should be treated as such. Conversely, it is often relegated to the end of the chain, making it inaccessible to users. |
"I need to get to the point: if the app seems impractical, I'll stick with WhatsApp. It's the easiest solution, right?"
We had to go back to basics, and sort out what is essential in everyday life, and what is not. You can compare WhatsApp on the one side, and professional software on the other, and even an ideal situation.
So we set up a simple comparison, based on our discussions with our users. We came up with an analysis grid on 10 key criteria.
The need |
Messages |
Professional software |
The ideal solution |
Easy use of the app |
✅ |
|
✅ |
You can add media (photos, video, sound) |
✅ |
|
✅ |
You can add documents |
✅ |
|
✅ |
Tracking of shared elements |
|
✅ |
✅ |
Management of access rights |
|
✅ |
✅ |
Providing any newcomers with all messages |
|
✅ |
✅ |
Possibility of masking your phone number |
|
✅ |
✅ |
Receiving mobile and web messages |
✅ |
|
✅ |
Adding messages in the professional app |
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✅ |
✅ |
Receiving real-time notifications |
✅ |
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✅ |
3️⃣ What is the ideal messaging service for your projects?
Messaging is primarily a collaborative solution. It must therefore reach as many people as possible in the project team. On a housing construction site for example, specialist contractors, the general contractor(where relevant), the project management and the owner, or even the engineering office and, potentially, the purchasers are brought together.
In a word, the whole project team needs to be involved in this collaboration, not just a handful of players.
To meet this challenge, messaging must be easy to set up and use:
And more than a messaging service, it will be the door to complete project management:
The circumstances of use, like the related benefits, are very varied. Here are some examples collected from our users.
I'm a works engineer with a general contractor:
I’m a specialist, owner contractor or subcontractor
I’m a customer:
I'm a project manager:
I have projects several hundred kilometres apart:
Adoption
Failure to use an app is often the number one pitfall in digital transformation projects. As we have seen, simple and complete messaging leads to easier adoption.
Data security
The control of data is greater than a mainstream messaging service like WhatsApp: access rights are controlled, the history is available, and the data is not in Google or Facebook.
Respect for privacy
Privacy is respected since users do not need to give their mobile phone number.
The virtuous circle of improvements
Improving communication has a strong impact on collaboration, which, as we have seen, is at the heart of productivity. It reduces errors and rework, while eliminating unnecessary meetings or making essential ones more efficient: in a word, coordination problems are limited.
And ultimately, quality and working conditions of employees are improved.
The ball's now in your court.
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David Vauthrin Co-founder and Head of Design |
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PS: do you have any comments, suggestions, or experience feedback to share? Feel free to contact me to discuss them. |